Product Care and Quality Assurance GuideThe information below provides general care instructions based on material type; actual care methods may vary depending on the product's color, pattern, and fabric structure.
Please always refer to the care label attached to the product.
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When hand washing, please use a neutral detergent free of bleach or fluorescent whitening agents.
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Fabric damage may occur when using a washing machine (including wool cycles) or dryer.
Quality Assurance Information
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Warranty Period: 1 year from the date of product receipt
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Warranty Standards: Based on the warranty certificate enclosed with the product or the Consumer Dispute Resolution Standards notified by the Korea Fair Trade Commission.
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In case of dispute, the Korea Fair Trade Commission standards will take precedence.
A/S Information
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A/S Availability Period: 1 year from the date of product receipt
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Even within the warranty period, A/S may not be possible depending on the product condition and type.
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Repair availability and cost may vary depending on the type of repair and the product.
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After product inspection, we will inform you of the repair possibility and cost.
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Compensation for damage caused by pre-notified risks is not possible.
Items Not Covered by A/S
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Deformation due to wear and washing (stains, discoloration, shrinkage, etc.)
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Cases requiring complete replacement such as leather/fabric transfer, abrasion, scratches, pilling, etc.
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Custom repairs such as design changes and size modifications
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General washing and dry cleaning services
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Sale, refurbished, and event items
Care Instructions by Material
Cashmere
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Due to the soft nature of the material, pilling may occur with wear, which is a natural phenomenon.
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We recommend tidying it with a sweater comb or using a professional laundry service.
Wool
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Due to the natural nature of the material, pilling may occur with wear.
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When hand washing, use a neutral detergent, and avoid using washing machines and dryers.
Silk
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Dry cleaning is recommended.
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If stained, prompt washing is necessary.
Linen
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This is a natural material that becomes softer with use.
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Hand washing with neutral detergent or dry cleaning is recommended.
Denim
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Discoloration and fading may occur during water washing.
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Dry cleaning is recommended to maintain color.
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When first worn, be careful of contact with light-colored products.
Leather
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It can be stained by lotions, perfumes, makeup, alcohol, etc.
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Light colors may develop stains with repeated contact with dark materials.
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Stretching is a natural phenomenon due to the material's properties, and professional cleaning is recommended.
- In the case of faux leather, abnormalities may occur when the material's lifespan ends, regardless of the number of times or duration of wear.
Jewelry
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It may naturally tarnish over time due to oxidation.
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Wipe with a soft cloth before and after wearing to care for it.
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Be careful of impact and scratches, and individual storage is recommended.
