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Shoe Purchase Terms & Conditions

ORR Shoe Purchase Terms & Conditions
As this is a made-to-order product, returns are not possible. Please make your purchase carefully.

Order Information
- This product is a 1:1 custom order product and takes 2-3 business weeks to complete. (Excluding weekends and public holidays)
- Production of the product begins on the next business day after payment is completed.
- Orders that have entered production cannot be cancelled.

Cases where exchange is possible
- Exchanges must be registered on the website where the product was purchased within 2 business days of receiving the product.
- Upon completion of product collection, the CS team will separately confirm and guide you through the exchange process and whether it can proceed.
- Size exchanges are possible once for the same product, provided the product is unworn and no option changes are made.

Cases where exchange is not possible
- Products with option changes requested by the customer (foot width widening/instep heightening/strap lengthening, shortening)
- Re-exchange is not possible after a size exchange.
- If the product's value is damaged due to indoor/outdoor wear (even if worn indoors excessively, causing damage to the product)

Precautions
ORR shoes use natural leather for both the outer (upper) and inner lining, so the color of the leather dye may transfer.
Please avoid white socks or light-colored clothing. (We are not responsible for product damage caused by this.)
Due to the nature of natural leather, there may be veins, minor scratches, differences in the pattern (texture difference) of the leather on both sides, and differences in color tone.
These are not reasons for exchange.