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Shoe Purchase Terms & Conditions

ORR Shoe Purchase Terms & Conditions
As an order-made product, returns are not possible. Please make your purchase carefully.

Order Information
- This product is a 1:1 custom-made item and takes 2-3 business weeks to complete. (Excluding weekends and public holidays)
- Production of the product begins on the next business day after payment is completed.
- Orders for products that have entered production cannot be canceled.

Cases where exchange is possible
- Exchanges must be requested on the corresponding website within 2 business days of receiving the product.
- Once the product is recovered, our CS team will verify it separately and then guide you through the exchange process and whether it can proceed.
- Size exchanges are possible only once for the same product, provided the item is unworn and there are no changes to the options.

Cases where exchange is not possible
- Products with option changes requested by the customer (widened foot width/heightened instep/lengthened, shortened straps)
- Re-exchange is not possible after a size exchange.
- If the product's value is damaged due to wear indoors/outdoors (even if worn excessively indoors, causing product damage).

Precautions
ORR shoes use natural leather for both the outer and inner lining, so the leather dye color may transfer.
Please avoid wearing white socks or light-colored clothing. (We are not responsible for product damage caused by this.)
Due to the nature of natural leather, there may be veins, minor scratches, differences in the pattern (grain difference), and color tone between the left and right leather pieces.
These are not reasons for exchange.